Returns and Exchanges
- In accordance with article 49 of the Consumer Defense Code; The deadline for exchanging a purchase or product is up to 7 calendar days, starting from the day after your order was delivered.
- Product exchanges will only occur if the product is in the same condition as when it left our stock: in its original packaging with the manual and all accessories, and without signs of misuse.
- For an exchange to take place, the product must be returned to stock, where it will be analyzed by the responsible team, who will carry out a screening. The information return period is 4 business days after confirmation of receipt of the request.
- The product will be analyzed and, if it does not comply with the rules mentioned above, it will be returned without notice;
- The total exchange time may vary according to the region where the product will be collected and delivered, or even the day it was posted at the Post Office;
- If the product is no longer available in our stock, a credit will be generated in the form of a discount coupon for you to make a new purchase.
- We recommend that the packaging used to transport the product should be kept for return; the product must be protected to prevent damage during transport.
- For items delivered by the postal service, a posting authorization for return will be generated, and for products delivered by carriers, a collection will be requested at the same address where the delivery was made.
*In accordance with article 49 of the Consumer Defense Code, the customer can return the product(s) and receive a refund of the amount paid or exchange it for another product of their preference that is in stock. This return can be made within seven calendar days (including weekends and holidays) counted from the day after its receipt.
DAMAGE
Attention! It is important to check the packaging and the product(s) when you receive the order.
If your order is delivered by the carrier, check it immediately with the delivery person.
This way, you ensure that everything is in order with what you bought. If you or the person receiving the package notice any defect in the packaging or product upon delivery, you can refuse it and make a note on the back of the invoice or delivery receipt explaining what you noticed. After refusing, notify the Customer Service team so they can follow up.
If the delivery is made by mail and the damage is not apparent on the packaging, the exchange can be requested by email, where the subject field must contain the order number and the body must include a photo of the product showing the damage.
PRODUCT NOT IN ACCORDANCE WITH THE ORDER
Did you receive a different product than you ordered?
If you notice this at the time of delivery, refuse to accept it and make a note on the back of the invoice or delivery receipt explaining the problem. After doing this, contact the Customer
Service.
But if you only notice after receiving the package, contact Customer Service immediately (and within 7 calendar days!).
RETURNS
- In accordance with article 49 of the Consumer Defense Code; The deadline for returning a purchase or product is up to 7 calendar days, starting from the day after your order was delivered.
- Product returns will only occur if the product is in the same condition as when it left our stock: in its original packaging with the manual and all accessories, and without signs of misuse.
- For a return to take place, the product must be returned to stock, where it will be analyzed by the responsible team, who will carry out a screening. The information return period is 4 business days after confirmation of receipt of the request.
- The product will be analyzed and, if it does not comply with the rules mentioned above, it will be returned without notice;
- The total procedure time may vary according to the region where the product will be collected and delivered, or even the day it was posted at the Post Office;
- We recommend that the packaging used to transport the product should be kept for return; the product must be protected to prevent damage during transport.
- For items delivered by the postal service, a posting authorization for return will be generated, and for products delivered by carriers, a collection will be requested at the same address where the delivery was made.
- After receiving the product and returning it to our stock, the value can be generated as credit for future purchases or refunded according to the payment method.